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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
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I received defective shoes, marked irregular. The Amazon advertisement did not mention that the shoes were irregulars.

Although responsive to my email communication, I couldn’t seem to get a straight answer at first regarding whether my original shipping cost would be refunded. When I called to inquire, a manager named Emily was rather rude to me and hung up on me twice. I sent the shoes back using the label provided by email and within a few days I received a refund for my purchase price only. I called and spoke to someone who abruptly said he would put an adjustment into the system to initiate the payment for the original shipping.

Before I could say anything else, he hung up on me also. Instead of placing a second order, which was initially my intention, I bought the shoes elsewhere in nearly the same color for $5 more. I was not about to give Peltz Shoes any business after being treated the way I was.

I did not mind paying more, especially since that seller responded to my inquiry in less than an hour and took time to take additional photos in different light. Peltz could take a customer service lesson from her!

Review about: Sandals.

Reason of review: Damaged or defective.

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